Shipping policy
Shipping Policy
Overview
Redlite products are shipped from New Zealand. Orders are dispatched once production, quality control, and packaging have been completed.
Because some products are sold through a batch production pre-order model, shipping timelines may vary depending on the production schedule for each batch.
Customers will receive shipping updates as their order progresses.
Pre-Order Shipping
Certain Redlite products are offered as pre-orders.
For these products:
• Payment is taken at checkout
• Production begins once batch capacity is reached
• Orders are dispatched after manufacturing and quality inspection are completed
Estimated dispatch windows may be shown on the product page. These estimates are provided as guidance and may change due to production or logistics factors.
Customers will receive email updates when:
• Production begins
• Orders are preparing for dispatch
• The order has shipped
Processing Time
Once production is completed, orders are typically prepared for dispatch within 2–5 business days.
During high demand or batch dispatch periods, processing may take slightly longer.
Shipping Regions
Redlite currently ships to:
• New Zealand
• Australia
• United States
• Selected international locations
Shipping availability may expand over time.
Estimated Delivery Times
Estimated delivery times after dispatch:
New Zealand
2–5 business days
Australia
4–8 business days
United States
6–12 business days
International
7–15 business days
Delivery times may vary depending on courier services, customs clearance, and destination.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location.
Promotional offers such as free shipping may be provided for certain regions or during promotional periods.
Tracking
Once your order has shipped, you will receive a confirmation email containing:
• Shipping confirmation
• Tracking number
• Courier information
Tracking updates may take up to 24 hours to appear after dispatch.
Customs & Import Duties
For international orders, import duties, taxes, or customs fees may apply depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team and we will assist in resolving the issue with the shipping carrier.
Contact:
Please include your order number when contacting support.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Redlite is not responsible for orders that cannot be delivered due to incorrect or incomplete address information.
If an address error is identified, please contact us as soon as possible so we can attempt to update the shipment before dispatch.
Contact
For any shipping enquiries, please contact: